Refund policy
If we have not started the scan
If you cancel an order before we have started the scan, you will receive a full refund of the price you paid for that order. Email hello@cookiebrief.com with your Lemon Squeezy receipt or order reference.
If the report is materially wrong
If the report is materially wrong — for example we scanned the wrong URL, failed to deliver, the files will not open, or a finding is clearly mistaken on the first-load evidence — email us. We will, at our discretion, redo the work at no extra charge or refund you.
A checkup is a point-in-time technical scan. It is not legal advice and is not a compliance certificate. A difference of legal opinion, or an issue that only appears after a consent click, on other pages, after login, or after the site has changed, does not by itself mean the report is materially wrong.
The free re-check
The $79 tier includes one re-check of the same URL after you tell us the fixes are live. That re-check is part of the original order. It is not transferable to a different site.
How refunds are paid
Paid orders from this website are checked out through Lemon Squeezy, which acts as merchant of record and issues your receipt. Refunds are made through Lemon Squeezy, usually by the same payment method. Lemon Squeezy may also have its own refund rules. Where both this policy and Lemon Squeezy’s rules apply, you will not be paid twice for the same loss. If you paid on Fiverr, Fiverr’s refund rules apply to that purchase.